Shipping Policy

Last Updated: September 6, 2026

At BAGGOZ, we are committed to getting your order delivered safely and as quickly as possible. We currently deliver orders across Pakistan through reliable courier and logistics partners.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities, towns, and many remote areas.

Delivery availability may vary depending on the location and courier service coverage.

2. Order Processing

Once you place an order, our team may contact you by phone or WhatsApp to confirm your order, especially for Cash on Delivery (COD) orders.

After confirmation, orders are normally processed and dispatched within 1–2 working days.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, promotions, Eid, or other busy periods, processing may take slightly longer.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is:

• Major Cities: 2–4 working days

• Other Cities & Towns: 3–6 working days

• Remote Areas: 5–8 working days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer due to courier delays, weather conditions, public holidays, road closures, high order volumes, security situations, or other circumstances beyond our control.

4. Cash on Delivery (COD)

Cash on Delivery is available across Pakistan for eligible orders.

You will pay the order amount directly to the courier when your parcel is delivered.

For COD orders, BAGGOZ may contact you through phone call or WhatsApp to verify your order before dispatch.

If an order cannot be verified, we reserve the right to cancel the order.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

From time to time, BAGGOZ may offer free shipping promotions or free shipping on selected products/orders.

Any applicable shipping fee will be clearly communicated before order confirmation.

6. Order Tracking

Once your order has been dispatched, a tracking number may be provided through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to follow your parcel's delivery status.

Please note that tracking information may take some time to appear after the parcel has been handed over to the courier.

7. Failed Delivery Attempts

Please make sure that the phone number and delivery address provided at checkout are correct and that you remain reachable until your order is delivered.

If the courier cannot reach you, the address is incomplete, or you are unavailable to receive the parcel, the courier may make additional delivery attempts according to its procedures.

If the order is returned to us because of repeated failed delivery attempts or refusal to accept the parcel, additional shipping or re-delivery charges may apply if you request the order to be shipped again.

8. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate name, phone number, address, city, and other required delivery information.

BAGGOZ is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

9. Damaged Parcels

If your parcel appears to be seriously damaged when it arrives, please contact BAGGOZ customer support as soon as possible.

Where appropriate, please provide photographs or videos of the parcel and the product so that we can review the issue and assist you.

10. Delayed Deliveries

Although we work with reliable delivery partners, occasional delays can occur.

BAGGOZ is not responsible for delays caused by:

• Weather conditions

• Public holidays

• Courier operational issues

• Road closures

• Natural disasters

• Security or law-and-order situations

• Incorrect customer information

• Customer unavailability

• High-volume shopping periods

• Other circumstances outside our reasonable control

However, our customer support team will do its best to assist you with tracking and resolving delivery issues.

11. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our Return & Refund Policy.

12. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

BAGGOZ
Something Worth Finding.

Email: baggoz.com@gmail.com
WhatsApp: +923221945070

We are always happy to help.